FAQ's

  • What is your cancellation policy?

    Pole and studio hire rentals can be canceled or rescheduled without penalty at least 4 hours before your booked time slot. Cancellations within 4 hours will be forfeited and are strictly non-refundable. Please cancel or reschedule your booking via your booking confirmation email from Divas Creative. If you require support please email info@divascreative.com.au 

  • Can I bring a friend into the space?

    If you have booked the entire studio, yes, you may bring friends/instructors/coworkers into the space. If you have booked a single pole, you are the only person able to touch the pole during your booking. You can bring a friend into the space that isn’t training if you wish. 

  • What if I accidentally exceed my booking time?

    We allow a 10-minute grace period and anything beyond that, you’ll be charged another hour. That doesn’t mean you can abuse our grace period, please do your best to leave on time. We ask that you exit the main room where the dance floor is as soon as your time slot is up, so the next user who has reserved the time slot after you can enter comfortably. Our security system is designed to oversee these circumstances. 

  • Can I bring my coach/instructor into the space?

    Yes, you can bring other people into the space to coach or train you. If you have only hired 1 pole, the two of you must share that pole. If your coach requires their own pole, please book 2 poles or the entire studio. 

  • What kind of poles are in the studio?

    All poles are 3.4m high

    2 x 45mm stainless 

    2 x 45mm stainless 

    4 x 40mm brass 

    1 x 40mm brass 

    4 x 40mm stainless 


    Please see a map of the space here 

  • How do I access the studio?

    You will be sent a personalised code to access the space via our smart lock system. You will be emailed your code 30 min - 1 hour before your booking.

  • What time can I book the studio?

    The studio can be booked from 5am - 12am, Monday - Sunday. If you would like to book a different timeslot, please email us at info@divascreative.com.au

  • Do I need to book the full studio for a photo or video shoot?

    Yes, when booking for a photo or video shoot, you must book a full studio hire. This ensures you have the entire studio to yourself, giving you full control over the lighting, music, and space for your equipment, such as lights, cords, backdrops, and props. For an hour-long shoot, we recommend booking a 2-hour studio hire to allow time for setup and pack-down. We also offer half-day and full-day studio hire options.

  • I'm an instructor, can I hire the space to teach workshops or classes?

    Yes you can. In order to teach in our space you must have your own insurance and first aid. Please ensure this is emailed to us info@divascreative.com.au prior to your booking. To find our more about insurances please head to https://dancesurance.com/products


    You can book the studio for one hour for a one-hour class, as you have a 10-minute grace period either side. For 1.5-hour classes, you must book the studio for two hours.


    Please note - you CANNOT use the weekly membership to facilitate workshops or classes. You must book a private studio hire.

  • I'm an instructor, can I teach privates here?

    Yes you can. In order to teach in our space you must have your own insurance and first aid. Please ensure this is emailed to us info@divascreative.com.au prior to your booking. To find our more about insurances please head to https://dancesurance.com/products


    Students will book the studio space themselves and you will organise with the student how and what they pay you.


    Please note - you cannot use the weekly membership to book a pole and then bring students in. The student must book the studio. 

  • I want to come all the time! Do you offer a membership?

    Yes we do! Get unlimited weekly pole hires for just $44.99/week! This is an ongoing subscription that will bill weekly from the date of purchase. Cancel at anytime.

    *Please note, you will still have to book in each time you'd like to attend Divas Creative - the membership simply covers unlimited bookings.

    **This membership is not valid for instructors holding privates, workshops or classes.

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  • Do I need to have a Divas On Demand membership to use it in the studio?

    No, we provide free access to Divas On Demand with all bookings. We provide instructions on how to access Divas On Demand next to the tv.

  • Do I need to bring my own yoga mat or any other equipment?

    No, we provide mats, yoga blocks, therabands, foam rollers and massage balls.

  • I'm comp training and need to use two poles, how do I book?

    If you require two poles you must book two single pole hires within the same hour or the entire studio. 

Housekeeping Rules

Poles

Please wipe down the poles and other equipment (mats/blocks) cleanly with our spray bottles provided. Please also return all equipment to it’s home after use. The poles can easily be changed from static to spin or vice versa via the x-lock at the base of the pole, just lift, twist and drop it back down.

Safety

You shall take responsible care of your own health and safety while using our studio. By using our studio’s facilities, you voluntarily assume all risks such as personal injury caused by yourself and/or your guests. Make sure your body is warmed up before conducting any physical activities. Stay safe!

Air Conditioner

There is a remote control for the AC located on the wall. When you leave the space, if no one else is present, please turn off the aircon before exiting. 

Cleaning

Lets keep our spaces tidy and clean by disposing of any trash into the bins provided in our studio. Strictly no food and drink items are allowed to be disposed of inside our studio.